Insurance Appraisal
1 Vehicle arrives
2 Vehicle is scheduled for insurance estimate
3 Insurance adjuster examines vehicles with estimator
4 Insurance adjuster accepts liability for repairs
5 Insurance adjuster provides estimates for repairs
Disassembly & Additional Parts Reports
6 Metal technician is scheduled for vehicle disassembly
7 Vehicle is disassembled
8 Any supplemental damage is reported to the insurance company
9 Any supplemental damage is approved by insurance adjuster
10 Customer is updated on estimated completion time
Parts Delivery
11 Initial parts order is generated
12 Parts are delivered
13 Metal technician is scheduled
Structural & Mechanical Repairs
14 Structural and body repairs are performed
15 Vehicles set up on frame machine and unibody repairs performed
16 Major suspension damage repaired for drive ability is necessary
17 Body parts are replaced and repaired
18 Customer is updated on status of their car
Prime & Paint Preparation
19 A paint preparation technician is scheduled for the vehicle
20 Priming, Sealing, and corrosion protection are applied
21 Repaired panels are washed and chemically treated
22 Vehicles prepped, primed and block sanded
23 Customer is updated on status
Paint & Buff
24 Vehicles is taped, bagged, and masked by painter
25 Vehicle undergoes a multi-step refinishing process in paint booth
26 Vehicle paint finish is forced-air-baked in booth
27 Vehicles goes to a buff technician to fine finish the painted surfaces
28 Customer is updated on the status and responsibility for payment verification
Trim & Final Mechanical Repairs
29 Metal technician is scheduled for trim and moldings
30 Trim and moldings are installed
31 Vehicle is rescheduled for any mechanical repairs
32 Any repairs to suspension or alignment are performed
33 Any repairs to air conditioning are preformed
Detail, Inspection & Test Drive
34 Vehicles goes to detail shop for wash and clean up
35 Vehicle is inspected
36 Vehicle is test driven — this is necessary
37 Any problems are corrected and re-inspected
38 Customer is notified of delivery date & method of payment verified
Repairs Completed
39 Estimator completes paperwork with insurance company
40 Customer provides payment including deductible
41 Customer picks up repaired vehicle
42 Customer is happy
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